Scope of post-handover support
Height Media may help correct technical errors caused by the delivery team, assist with handed-over files or documents, explain the use of delivered assets and make minor adjustments within the agreed scope.
Post-handover support
Warranty Policy
Because Height Media provides agency/media services rather than physical products, the warranty policy means post-handover support within the agreed scope of work.
Last updated: 06/2026Items not covered by the warranty
New requests outside the scope, platform algorithm or policy changes, accounts suspended for policy violations, third-party faults or requests to change direction after acceptance are not covered by default warranty terms.
Support period
The post-handover support period follows the quotation, contract or confirmation between the parties. If unspecified, Height Media will review each request according to the nature of the work and available resources.
How to submit a support request
Customers should send an error description, illustrative images or videos, relevant links and project information so the team can investigate faster.
Height Media will respond according to priority and the agreed support scope.
Operational notes
The website content helps clients understand how Height Media collaborates in practice. For contracts, appendices, specialised industries or specific legal requirements, businesses should obtain a legal review before formal application.
Need support? Contact Height Media
The Height Media team can help cross-check information, explain the service scope or connect you with the appropriate contact.
Featured Articles
Height Media shares behind-the-scenes moments from a shoot with Yakult
Height Media shares behind-the-scenes images from a shoot with Yakult, capturing moments of work in the discussion area and at the outdoor filming setup …
Learn More
How to find Height-api in the TikTok Shop App Store
When preparing a TikTok Shop campaign, the operations team needs to know which shop it is working with and which app needs authorisation. In the App Store …
Learn More
Height Media meets with Cao su Bến Thành leadership to discuss e-commerce direction
Height Media and Cao su Bến Thành discuss e-commerce direction. The working meeting with the leadership of Cao su Bến Thành Joint Stock Company …
Learn More
Height delivers the October 20 “Do everything for love” campaign with HAPAS
For HAPAS’s October 20 “Do everything for love” campaign, Height helped deliver product livestreaming. Two behind-the-scenes images show …
Learn More
Height Media CEO Bảo Phúc meets FPT Polytechnic students
Height Media CEO Bảo Phúc met FPT Polytechnic students to connect and share experience. The meeting brought practitioners and students closer through real-world perspectives.
Learn More
Height OS prepares to launch creator collaboration features
Height OS is refining creator collaboration features to help teams prepare campaigns through a clearer workflow: search …
Learn MoreOfficial Partners:
Height Media
Digital Commerce & Media
Height Media is a communications company providing creative solutions for content production, events, marketing and e-commerce operations. We work alongside businesses to build, expand and elevate their brands in practical and effective ways.
Quick Links
For customers seeking quick advice, the seller community or immediate access to Height Media's e-commerce operations toolkit.
DMCA Protected
Height OS
An Operations Workspace for Sellers and Businesses
Height OS is a platform that supports clearer management of tasks, data and e-commerce performance, helping teams track progress, collaborate and manage growth more effectively.
New workspaces are currently available through Private Beta.
TikTok
Shopee
YouTube & Training
About Us
Creative Communications Solutions
Content & Media Production
Events & Brand Operations
Marketing & E-commerce
Websites in the Height Ecosystem
Height Apps
Work and Connect Right on Your iPhone
Two official apps for operations and creator booking.
Height
Manage, connect and explore services in the Height ecosystem.
GoBooking
Connect brands with KOC/KOL, creators and booking opportunities.
Height Media, Copyright - Ownership Rights.
Designed by Height Media