Payment Policy

Scope of application

The policy applies to services provided by Height Media, including marketing consulting, KOC/KOL booking, media production, store operations, livestreams, digital content and related e-commerce activities.

Specific payment details take precedence as set out in the quotation, implementation proposal, contract or written confirmation between the parties.

Payment method

Customers may pay by bank transfer or another method confirmed in writing by Height Media.

Height Media does not publish fabricated bank account information on the website. Official payment information is sent only through consultation channels, quotations or contracts.

Confirmation and staged payments

After payment is received, the responsible team reconciles the transfer description, quotation reference or contract information to confirm implementation progress.

For projects with multiple components, payments may be divided into stages such as deposit, implementation, acceptance or handover, depending on the agreed scope.

Invoices, supporting documents and additional costs

Invoices or supporting documents will be prepared according to the information and agreement between the parties.

Additional costs are incurred only after confirmation of their scope, reason, budget and implementation timing.

Payment refunds or cancellations

Payment refunds or cancellations depend on the extent of work completed, costs incurred and the agreed terms.

Height Media does not make a blanket refund commitment for every case; each request is reviewed according to actual progress.

Contact for payment support

For payment reconciliation, customers should provide their organisation name, phone number, transfer description, quotation reference or project information so Height Media can assist faster.